Eventlers lets you sign in with Facebook and other Meta services. You can ask us to delete the personal data we hold about you at any time. This page explains what data we hold, how to request its deletion, and what happens after you do. It should be read together with our Privacy policy and Terms and conditions.
1. Data we may hold about you
From Facebook Login
- Your name and profile picture
- Your email address, if you gave permission to share it
- Your app-scoped Facebook user ID
From your use of Eventlers
- Account details such as your phone number
- Orders, tickets and booking history
- Marketing preferences and communication history
2. How to request deletion
Option 1: remove Eventlers from your Facebook account
- Open Facebook and go to Settings & privacy → Settings.
- Select Apps and websites.
- Find Eventlers and select Remove.
This stops Eventlers from receiving any new data from your Facebook account. To also delete the data we already hold, use Option 2.
Option 2: email us
Send an email to admin@eventlers.com with the subject "Data Deletion Request". Please send it from the email address linked to your Eventlers account, or include the name and phone number on your account so we can locate your data.
3. What happens next
- We may ask you to verify your identity before deleting any data.
- We will delete your personal data within one (1) month of receiving a verified request, in line with our Privacy Policy.
- Your account will be closed and you will no longer be able to sign in or view past tickets.
- We will email you to confirm once deletion is complete.
4. Data we may need to keep
We may keep limited records where the law requires it, for example transaction and payment records needed for tax, accounting or fraud prevention, or information needed to resolve a dispute or refund. This information is kept only for as long as required and is not used for any other purpose. We may also keep anonymised data that can no longer identify you.